At Friendly4 we strive to offer high-quality digital products that provide value and meet your expectations. We understand that sometimes a purchase might not work out, so we’ve created a clear and fair refund policy to ensure that your experience with us is as smooth as possible.
Our Refund Policy for Digital Products
- Eligibility for Refunds
- Due to the nature of digital products, we offer refunds only in cases where the product is faulty, not as described, or if you encounter issues with access or downloads.
- Refund requests must be made within 7 days from the date of purchase.
- How to Request a Refund
- If you believe your digital product is defective or you are facing issues, please contact us at refund@friendly4.com.
- Provide your order number, a description of the problem, and any relevant details (such as error messages, download issues, or product malfunctions).
- Our team will review your case and respond within 7 business days.
- Refund Process
- If your refund is approved, we will process it to your original payment method.
- Please note that it may take 7 business days for the refund to appear in your account, depending on your payment provider.
- Non-Refundable Products
- Digital products that have already been accessed, downloaded, or used are not eligible for a refund.
- By purchasing our digital products, you acknowledge and accept this policy regarding non-refundable items.
- Refund Conditions for Resellers
- If you are a reseller, please ensure that your customers are aware of this refund policy, as digital products typically cannot be refunded once downloaded or accessed.
- Refund requests for resellers will follow the same process as for individual customers, based on product issues or access problems.
- Download/Access Issues
- If you are unable to download or access your digital product, please contact us immediately. We will work with you to resolve the issue, either by providing a new download link or assisting with the access problem.
Our Commitment to You
We value your satisfaction and want to ensure you have a positive experience with our digital products. If you encounter any issues, please don’t hesitate to reach out to our support team—we’re here to help.